Group Service & Quality Manager - Asia
Our client is a major US manufacturing brand that sells top of the range Equipment/ Tools. Position is stationed in Shanghai.
RESPONSIBILITIES:
- Contribute to the development of the Asia Service Strategy
- Continued development and implementation of class leading after-sales service programs to support the IPG business in Asia
- Develop the Asia Service Network to a level where Product Service is seen as a competitive advantage
- Provide direction and leadership to all Service Teams across the Asia region.
- Provide guidance and direction with respect to Asia Warranty Policy and its duration
- Ensure that Regional Service Operations are equipped to a level that allow product repairs to be carried out within Global/Group guidelines, including repair procedures and equipment that ensure good quality and safe product is returned to the end user
- Develop & deliver appropriate training material to ensure Service Teams can effectively repair both existing and new products launched by the Asia SBU.
- Responsible for the continued development of Service Technical Information such as Service BOM, IPL & Service Website (2-help-u), providing tech support on:-
a-New Product Information
b-Engineering Change Notification
c-Quality Bulletins, Service Tips etc.
d-Parts Pricing and Lead Time Communication
- Attainment of all Service Key Process Indices (KPI¡¦S) for Asia region. Ensure all regions are following common KPI goals.
- Ensure Service Parts pricing is up to date and competitively positioned whilst maintaining required Fleet Gross Margin.
- Ensure Service Teams are managing Service Parts Inventory through correct forecasting procedures whilst ensuring Service Level to the Customer is competitive within the market place.
- Provide Monthly Quality updates for the Asia region and assist in the development of ongoing Quality/Warranty reduction programs for problematic product.
- Provide Monthly Tech News Letter summarising the status on; Quality Issues, Service Developments, New Product Development, Approvals Activity.
- Provide expert advice regarding serviceability of new product being developed for the China Market.
- Supervision of all major Quality issues in the region, ensuring that the correct focus and attention is provided to allow rapid resolution.
REQUIREMENTS:
- Degree in Electrical/Mechanical Engineering
- 3-5+yrs experience in After-Sales Service Management(Asia Wide would be an advantage)
- A proven track record in Product/Customer Service
- Experience/Knowledge in Parts Logistics as well as Commercial aspect of the business
- Knowledge of product analysis techniques
- Ability to communicate and understand product technical issues
- Strong analytical skills and proficient in written communication
- Strong leadership abilities, decision making skills and a team player
- Strong organisational skills to manage all aspects of the Asia Service operation
- Good English Language skills
If you meet the above criteria, please send your detailed CV in strict confidence to kevinyuen@connectedgroup.com. This position is urgent- please include your Current/ Expected monthly salary or your application will not be considered.
Please remember to include your customised cover letter stating exactly how your work experiences meet our client¡¦s job description.
Our client will offer an attractive salary package with comprehensive benefits to the successful candidate; this position also offers excellent career prospects with a global organization. We regret to inform you that only short listed candidates will be notified.
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